Terms & Conditions

Welcome to Nature Crafters ("we," "our," or "us"). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing and using the website, you agree to comply with these terms. If you do not agree, please refrain from using our website.

Nature Crafters operates from Nicosia, Cyprus. We sell handmade soap and candles crafted with natural ingredients. Please note, Nature Crafters is currently an unregistered business, which means we are not yet incorporated under Cypriot law. However, we comply with all relevant eCommerce, consumer protection, and privacy regulations as outlined in Cypriot and EU legislation.

All products sold by Nature Crafters are handmade, meaning there may be slight variations in color, shape, or scent from those depicted on our website. We make every effort to accurately describe and represent our products.

• Availability: Products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

• Prices: All prices listed on our website are in EUR (€) and are inclusive of VAT where applicable. Additional taxes, delivery charges, or duties (if any) are calculated at checkout.

• Payment: Full payment must be made at the time of purchase using one of the payment methods available on our website. We reserve the right to change prices at any time, but these changes will not affect orders that have already been confirmed.

We offer shipping to addresses within Cyprus and internationally, where available. Delivery times are estimates and may vary depending on your location and external factors such as courier delays. You will receive a confirmation email with tracking details upon dispatch.

• Delivery Charges: Shipping costs will be calculated at checkout based on the destination.

• Lost or Delayed Items: We are not responsible for delays or losses caused by postal or courier services. However, we will do our best to assist you in locating your package.

Under Cypriot law, you have the right to withdraw from the purchase contract within 14 days from receiving your order without providing a reason (as per the Consumer Protection Law). To exercise this right, you must inform us in writing.

• Returns: You may return unused and unopened products within 14 days of receipt for a refund or exchange. Return shipping costs are the responsibility of the customer unless the product is defective.

• Refunds: Refunds will be processed within 14 days of receiving the returned goods. Refunds will be made using the same payment method used for the original purchase.

• Defective Products: If you receive a defective product, please notify us within 14 days, and we will arrange a replacement or refund.

We respect your privacy and are committed to protecting your personal data. Our privacy policy, in compliance with the General Data Protection Regulation (GDPR), outlines how we collect, use, and store your information. By using our website, you consent to the processing of your personal data in accordance with our privacy policy.

All content, including but not limited to text, images, logos, and product descriptions on our website, is the property of Nature Crafters and protected by copyright laws. You may not copy, reproduce, or distribute any content from our website without our express written consent.

To the fullest extent permitted by law, Nature Crafters is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. This includes, but is not limited to, loss of data, profits, or business opportunities.

These Terms and Conditions are governed by the laws of Cyprus. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately. It is your responsibility to review these terms regularly.

If you have any questions or concerns regarding these Terms and Conditions, please Contact Us.